Five aspects to understand the coming wave of BPO outsourcing

With numerous changes in the market sphere, business process outsourcing is going to witness the next big change in the commercial sector. There are various outsourcing approaches that are making its way to the market domain and among them is the ‘public cloud’, global organizations therefore need to prepare themselves to experience the business wave change.


For several global systems integrators (GSIs) accounting and finance process is going to be the next big thing in the development of market and other BPO arrangements. With the advent of GSIs,companies that have learnt to associate BPO outsourcing services over the past few decades will experience a dynamic change between the clients and the GSI, because the approach commenced through public cloud will level the commercial field while eliminating SLA approach, which have by far featured BPO services for so many years.

Here we have stated a few descriptions regarding the forthcoming opportunities in the circle of accounting and finance Business Process Outsourcing:
  1. The arbitrage games are probably over for the BPO unit. Organizations got various overhead cost reduction methods but unfortunately the control over the business processes has never gained any value regarding the additional business productivity. Although the cost are intact, but the relation between the company and the GSI tainted to such an extent that there are no longer chances to build the long-term benefits and goals apart form the cost-efficient ideologies.
  2. Firms will not face the problem concerning infrastructure whether in-house or outsourced. Age-old business process outsourcing arrangements are verged to cascade the flow over to the global system integrators, however, the companies are still on the hanger either directly or indirectly in order to retain the infrastructure and administer the upgrades and other software activities. Even when the GSIs implementing infrastructure as a full-proof service within their agreements, the companies are still at a lost because once the GSI was introduced BPO outsourcingservices became more obscure since then.
  3. The next upsurge of business process outsourcing activity will be constructed around business relationship and transparency. The longstanding contracts were made upon clients and vendors engagements instead of partnership. As a result the only device companies had to regulate under the GSI system was the system-wide facilities level agreements. SLAs are direct instruments that do not provide the level of transparency and visibility in order to control their need to protect the brand.
  4. Fourthly, the public cloud will give companies the freedom of visibility that they have always sought for as a long-term goal. Every person in the firm will have access to similar data and workflow. Thus, no organizations will be in the blind faith as how the GSI are accomplishing the targeted goals. Further to this, business owners and decision-makers can come in collaboration with the GSI on even terms to amend and enhance business value-centric operations once the overall efficiencies are extended.
  5. The typical length of contract for the public cloud is somewhat shorter than the conventional contract used in the BPO world. Moreover, the GSIs are accountable of providing sufficient flexibility to the companies and therefore it makes it possible for the GSI to narrow down or grow the relationship constructed on the changing business cycle, rather than compelling a 5 or 10 year contract at the beginning of the agreement.

In a nutshell, we can say that the coming wave of BPO outsourcing unit is partaking, transparent, and elasticity. However, these changes are likely to happen in only public cloud. This is the reason why most of the global companies are commencing GSI services to compliment finance and accounting department within the business process outsourcing unit. Initiating the aforementioned description regarding the coming occasions in the financial sector most companies are turning their head towards the fresh implementation of GSI in the finance BPO processes.
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About Dhanur Chauhan

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