How Can a Claims Helpline Help with My Personal Injury Claim?

If you have suffered a personal injury in an accident, then you are probably thinking about making an appointment with a solicitor for some legal advice. While this is certainly one way to go about that, an increasing number of people are choosing to call an accident helpline instead, from the comfort of their own home. The obvious benefit to this is that you can get fast answers to your questions, but the real value of such services is that they save you time.

Your Legal Rights Following an Accident
It is your legal right to financial compensation, if you have been injured because of somebody else’s actions or their inactions. For instance, you might have been hit by a car that ran a red light, or you might have tripped over a loose wire at work. The bottom line is that if you have been injured through no fault or only partial fault of your own, then you can make a claim for financial compensation.

Getting Better Informed about your Rights
One thing most people share is that when it comes to personal injury law, few people know what their rights are. If this is the case with yourself, then calling an accident advice helpline personal injury is going to be of a big benefit to you. Not only will calling such a helpline help you to become better informed about your legal rights, but you will feel empowered afterwards, with all the knowledge you need to take your claim forwards.

A claims advisor will listen to your story and take the time to understand the circumstances surrounding your case. And based on this information, they will then answer all your claims-related questions and give advice to you.

What information should I provide to the claims advisor?
The claims advisor you speak to needs three things from you:
  1. The date your accident happened, or the date your injuries were diagnosed;
  2. Details about how your accident happened;
  3. Details about any injuries that you have sustained.
Are all helplines created equal?
No, they aren’t. The best helplines are operated by reputable law firms - law firms that have been going for 10 or 15 years. Some helplines are operated by so-called “claims management companies”, and you should avoid these, since they are not law firms with their own in-house lawyers that can provide legal advice.

If you are unsure about the legitimacy of any helpline, you should contact the operator in question. You can also review a law firm’s credentials with the Solicitors Regulation Authority (SRA), as well as any individual lawyer’s credentials, with only their name and SRA ID Number or ‘Roll Number’.
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